Legal Center

1. Introduction

Al-Sharafi Company Ltd ("we", "us", or "the Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, alsharafihq.com (the "Website").

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any term of this Policy, please discontinue use of the Website.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly. When you use our contact form, correspond with us, or otherwise interact with the Website, we may collect your name, email address, phone number, the nature of your enquiry, and any message content you submit.
• Information collected automatically. When you visit the Website, we may automatically collect certain technical data, including your IP address, browser type, device information, pages visited, and referring URLs.
• Cookies and similar technologies. As described in our Cookie Policy, we may use cookies and similar technologies to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the information, services, or support you request;
• Operate, maintain, and improve the Website and our services;
• Protect the security and integrity of the Website, our systems, and our users;
• Comply with applicable legal and regulatory obligations; and
• With your consent, communicate updates or information we believe may be of interest to you.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process personal information on one or more of the following grounds:

• Performance of a contract or steps taken at your request;
• Compliance with a legal obligation;
• Our legitimate interests in operating and improving the Website, provided your interests and fundamental rights do not override those interests; or
• Your consent, where we have sought it.

5. Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• With service providers who assist us in operating the Website and delivering our services;
• Where required by law, regulation, or valid legal process;
• In connection with a corporate transaction, such as a merger, acquisition, or reorganization; or
• With your consent or at your direction.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law.

7. International Transfers

If your information is transferred to jurisdictions outside your country of residence, we take reasonable steps to ensure that it is protected by appropriate safeguards consistent with applicable law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information;
• Restrict or object to certain processing activities;
• Receive your information in a portable format; and
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details set out in Section 12 below.

9. Children's Privacy

The Website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

The Website may contain links to third-party websites, including the websites of our subsidiaries. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].

1. Acceptance of Terms

By accessing or using alsharafihq.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Website.

2. About the Website and Services

The Website is operated by Al-Sharafi Company Ltd (the "Company") and provides general information about the Company, its subsidiaries, and its activities. The Website may reference or link to platforms operated by our subsidiaries — including Ostool — which are governed by their own terms and conditions.

3. Eligibility

The Website is intended for users who are at least 18 years of age. By using the Website, you represent that you meet this eligibility requirement.

4. Acceptable Use

You agree not to use the Website to:

• Violate any applicable law or regulation;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Website or its systems;
• Transmit malware, viruses, or other harmful code;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Collect or harvest any information from the Website in an automated manner; or
• Use the Website in any manner that could damage, disable, or impair its availability.

5. Intellectual Property

All content on the Website — including text, graphics, logos, trademarks, and software — is the property of the Company or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent.

6. Third-Party Services and Links

The Website may contain links to third-party websites and services. The Company does not control, endorse, or assume responsibility for the content, policies, or practices of any third-party website. Your use of third-party services is at your own risk and subject to their respective terms.

7. Disclaimer of Warranties

The Website and all content, information, and materials made available through it are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or in connection with your use of, or inability to use, the Website.

9. Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the Website or your violation of these Terms.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Yemen, without regard to conflict-of-law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Yemen.

11. Termination

We reserve the right to suspend or terminate your access to the Website, in whole or in part, at any time and for any reason, without notice or liability.

12. Changes to These Terms

We may revise these Terms at any time by posting an updated version on the Website. Continued use of the Website after any such changes constitutes your acceptance of the revised Terms.

13. Contact

For questions regarding these Terms, please contact us at [email protected].

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the owners of the site.

2. How We Use Cookies

The Company uses cookies and similar technologies for the following purposes:

• Essential cookies. Required for the core functionality of the Website, such as navigation and secure access.
• Analytics cookies. Help us understand how visitors use the Website so we can improve its structure and content.
• Preference cookies. Remember your choices, such as language preferences, to personalize your experience.
• Marketing cookies. Used (where applicable) to deliver more relevant communications, subject to your consent.

3. First-Party and Third-Party Cookies

Some cookies are set directly by the Company ("first-party cookies"), while others may be set by third-party service providers we engage, such as analytics providers ("third-party cookies"). These providers process data in accordance with their own privacy policies.

4. Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality and availability of the Website.

5. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be reflected on this page, and where appropriate, we may notify you through the Website.

6. Contact

If you have any questions about our use of cookies, please contact us at [email protected].

1. General Information

The content published on alsharafihq.com (the "Website") is provided for general informational purposes only. While Al-Sharafi Company Ltd (the "Company") endeavours to keep the information accurate and up to date, the Company makes no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information contained on the Website.

2. No Professional Advice

Nothing on this Website constitutes legal, financial, investment, technical, or professional advice. You should obtain independent professional advice before acting on any information presented on the Website.

3. Transitional Phase

The Company is currently in a transitional and foundational phase of its development. The Website, its content, the services described therein, and all legal documents published on this Website are subject to ongoing review and may be updated, amended, replaced, or removed at any time without prior notice.

• Certain sections, pages, and features of the Website may be under construction, incomplete, or unavailable during this phase;
• Information about future ventures, sectors, or services reflects intentions only and does not constitute a commitment, offer, or binding obligation of any kind;
• Nothing on this Website shall be construed as creating a contractual relationship between you and the Company; and
• Users are encouraged to revisit this Website periodically for the most current information.

4. No Warranties

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of accuracy, completeness, fitness for a particular purpose, and non-infringement. The Company does not warrant that the Website will be uninterrupted, secure, or free of errors, viruses, or other harmful components.

5. Limitation of Liability

To the maximum extent permitted by applicable law, the Company, its subsidiaries, affiliates, officers, directors, employees, and agents shall not be liable for any loss or damage — including, without limitation, indirect or consequential loss or damage — arising out of or in connection with the use of, or reliance upon, the Website or its content.

6. External Links

The Website may contain links to external websites that are not operated or controlled by the Company. The Company has no control over the nature, content, and availability of those sites and accepts no responsibility for them.

7. Contact

If you have any questions about this Disclaimer, please contact us at [email protected].